Question 1

How does pricing for security services work?

Accepted Answer

Star Security & Bouncer pricing depends on several factors — shift pattern (12-hour vs 24×7), guard headcount, supervisor cover, armed vs unarmed, contract length and the specific risk profile of your site. There is no fixed list price — every engagement is quoted after a free on-site survey.

Question 2

Do you offer free site surveys before quoting?

Accepted Answer

Yes. A Star Security supervisor will visit your site at no cost, walk every entry/exit, audit existing controls and produce a written deployment proposal within 24 hours. There is no obligation to engage afterwards.

Question 3

How do I request a quote?

Accepted Answer

Call our 24×7 hotline, WhatsApp us, fill the quote form on the site, or visit our Pune office. A supervisor will schedule a free site survey within 24 hours and you'll have a written proposal in your inbox the following working day.

Question 4

Do you provide a written contract and invoice?

Accepted Answer

Yes. Every deployment is governed by a written contract that includes scope, shift pattern, SLAs, escalation matrix and rates. GST-compliant invoices are raised monthly. We never operate on verbal commitments.

Question 5

Are you a PSARA-licensed security agency?

Accepted Answer

Yes. Star Security & Bouncer is a PSARA-licensed agency under the Private Security Agencies (Regulation) Act, 2005, with our active registration number visible on every quote and contract. Every guard, bouncer and supervisor is police-verified before deployment.

Question 6

What is a PSARA licence and why does it matter?

Accepted Answer

PSARA is the central Indian law that governs private security agencies. Hiring an unlicensed agency exposes the client to criminal liability and uninsured guards. Our PSARA licence guarantees background-verified guards, statutory wage compliance and insurance coverage.

Question 7

Are your guards police-verified?

Accepted Answer

Every single guard, bouncer and bodyguard on our roster goes through police verification, medical fitness checks and an in-house drill before they are eligible for client deployment. We never sublet to third-party freelancers.

Question 8

Do you hold ISO certification?

Accepted Answer

Yes — Star Security & Bouncer is ISO 9001:2015 certified for quality management. The certification is recertified periodically and covers guard training, supervisor rounds, MIS reporting and incident escalation processes.

Question 9

Are female security guards available in Pune?

Accepted Answer

Yes. Star Security maintains a dedicated roster of trained female guards and bouncers, deployed at women-only floors, ladies-frisking lanes, hospitals, schools, residential societies and women-safety transport. Mixed-gender team sizing is decided during the site survey.

Question 10

What is the difference between armed and unarmed security guards?

Accepted Answer

Unarmed guards handle access control, frisking, fire-watch and patrols — adequate for most corporate, residential and retail sites. Armed guards carry a licensed firearm and are deployed at cash-in-transit, ATM, banking and high-threat sites only, with proper authorisation.

Question 11

How are your bouncers trained?

Accepted Answer

Bouncers go through unarmed combat, crowd-management, conflict-de-escalation, first-aid and event-protocol modules. Many are ex-defence or ex-police. They are briefed site-specifically before every event (entry rules, VIP routes, evacuation plan, liquor policy).

Question 12

How many bouncers do I need for a wedding or event?

Accepted Answer

A useful planning ratio is one bouncer per 75–100 guests for a standard wedding, with extras for high-profile VIPs, dual-venue events, and alcohol service. We confirm the exact team after reviewing the venue layout, guest count and known risk factors.

Question 13

Which cities does Star Security cover in Maharashtra?

Accepted Answer

Star Security & Bouncer operates across 40+ Maharashtra cities, including Pune, Mumbai, Thane, Navi Mumbai, Nashik, Nagpur, Chhatrapati Sambhaji Nagar, Kolhapur, Solapur, Amravati and the Konkan belt. Multi-city contracts run from a single account-manager.

Question 14

Do you serve PCMC, Hinjewadi, Kothrud and other Pune areas?

Accepted Answer

Yes — we cover every major Pune locality including PCMC (Pimpri, Chinchwad, Akurdi, Nigdi), Hinjewadi, Kothrud, Baner, Wakad, Aundh, Hadapsar, Kharadi, Magarpatta, Viman Nagar, NIBM and Kondhwa. See our coverage map for the full list of 60+ Pune areas.

Question 15

How fast can you deploy guards or bouncers?

Accepted Answer

Standard deployment is within 48 hours of contract signing, anywhere in Pune. Emergency same-day deployment is available for known clients and for active-incident response. Bouncer teams for events are confirmed up to 24 hours before the event.

Question 16

Do you provide 24×7 supervision?

Accepted Answer

Yes. Every site is covered by a 24×7 central control room, scheduled supervisor visits, a rotating area officer and an escalation tree that runs all the way up to the owner. Daily attendance and incident MIS reports go to the client every morning.

Question 17

What happens if a guard does not show up or is unfit for duty?

Accepted Answer

Our standing SLA is a same-day replacement guarantee. The area supervisor is informed within 15 minutes, a stand-by guard is dispatched from the nearest depot and the client is notified. Repeat absenteeism leads to permanent removal from the assigned site.

Question 18

What is your incident-reporting and escalation process?

Accepted Answer

Every site has a written escalation matrix — guard → site supervisor → area officer → operations head. Critical incidents are escalated within minutes and a written incident report follows the same day. Daily attendance + MIS reports go to the client every morning.

Honest answers, before you call.

Quotes & site survey

Licensing & compliance

Guards, bouncers & training

Coverage & deployment

Replacement & SLAs

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